Find answers to frequently asked questions below.
*Hours worked by part-timers will be reviewed annually in compliance with the Affordable Care Act. Based upon this review, anyone deemed eligible for healthcare benefits will be contacted directly.
All regular, full-time, salaried team members are eligible for all benefits upon hire. The benefits will become effective as follows:
Healthcare benefits will be effective on your date of hire
401k retirement benefits will be effective on the 1st of the month following your 90th day of employment
Healthcare benefits will be effective on your 31st day of employment
401k retirement benefits will be effective on the 1st of the month following your 90th day of employment
Part-time team members outside of California are eligible for select benefits, including:
Dental and Vision - will be effective on your 31st day of employment
401(k) Retirement Plan - eligible 1st of the month following 90 days of employment
All California and Hawaii team members, including part-time team members, are eligible for CLEAR Benefits.
Healthcare benefits will be effective on your 31st day of employment
401(k) retirement benefits will be effective on the 1st of the month following your 90th day of employment.
A visual view of our U.S. Benefits Eligibility Chart can be found here
Individuals who may not be eligible to participate in CLEAR benefits include contractors, consultants, part-time team members outside of CA, temporary/seasonal employees, agency employees, and interns. You will be informed during the hiring process if you are eligible for CLEAR Benefits.
Spouse: your legal spouse to whom you are lawfully married and not legally separated.
Domestic partner: an individual of the same sex or opposite sex with whom you’re in a domestic partnership, civil union, or other similar formal relationship that’s not a marriage under state law.
Children: up to age 26, plus disabled dependent children of any age who meet plan criteria.
Supporting documentation will be required to enroll your eligible dependents and must be submitted within 30 days of your hire date or qualifying life event. Acceptable forms of documentation include:
Spouse: marriage certificate
Domestic partner: completion of the Declaration of Domestic Partnership form
Child: birth certificate, decree of adoption, or proof of legal guardianship.
How to submit documentation:
Submit supporting documentation to the Benefits Help Desk.
Phone: (877) 253-2719
Email: CLEARbenefits@onesourcevirtual.com
Hours of Operation: Monday-Friday 8am-8pm ET
Yes, domestic partners are eligible for CLEAR Benefits. A domestic partner is an individual of the same sex or opposite sex with whom you’re in a domestic partnership, civil union or other similar formal relationship that’s not a marriage under state law.
For a domestic partner to be eligible for CLEAR Benefits, you must satisfy one of the two requirements:
Your relationship has been recorded, certified and/or registered by a national, state, city or regional government authority
You meet CLEAR's definition of eligible domestic partner as outlined in our Declaration of Domestic Partnership Form
If your partner meets the eligibility requirements and you wish to enroll them in CLEAR benefits, please submit supporting documentation to The Benefits Help Desk at CLEARbenefits@onesourcevirtual.com
Supporting documentation required:
Official certificate from state or other government authority
If you are a Field hourly team member, benefits will be effective on your 31st day of employment.
If you are a Corporate hourly or salaried team member, benefits will be effective on your hire date.
All team members have 30 days from their hire date to submit their benefit elections.
Salaried team members: If you submit your benefit elections after the effective date, they will be retro to the effective date.
Within your first 30 days, you may change your benefit elections anytime.
If you have submitted your elections in Workday, please contact the Benefits Help Desk to make changes.
Phone: (877) 253-2719
Email: CLEARbenefits@onesourcevirtual.com
Hours of Operation: Monday-Friday 8am-8pm ET
If you have not submitted your elections in Workday:
Login to Workday via Okta
Follow these instructions
If your 30-day enrollment window has closed, you must experience a Qualified Life Event to make changes. For more information, visit the Life Events page here
Contact the Benefits Help Desk for real-time step-by-step enrollment assistance.
Phone: (877) 253-2719
Email: CLEARbenefits@onesourcevirtual.com
Hours of Operation: Monday-Friday 8am-8pm ET
Please allow one week for your benefits enrollment to process and for your coverage to become active with our insurance carriers. Once your coverage is active, please refer to the ID Card & Online Access page to create an account with our various insurance carriers to access your digital ID card, conduct a provider search, view claims, and more.
Log in to Workday through Okta
Click on Benefits and Pay in the Your Top Apps box.
Click on the Benefits drop-down menu on the left side of the screen
Click on Benefit Elections
We have partnered with The Work Number® from Equifax, a simple, quick, and more private way to help get your employment and income information to companies when needed. The Work Number® is available 24/7, so you can access what you need when you need it.
For proof of employment or income, please see below ways of verification:
Website: www.theworknumber.com
Telephone: 800-367-5690 M-F 8:00 am to 8:00 pm (ET)
Email: member@equifax.com
Additionally, you may contact the People Team:
Field Team Members: Submit a JIRA ticket here
Corporate Team Members: people@clearme.com