Click the applicable tile below to learn more about Benefits Enrollment 

 Scroll down for answers to new hire frequently asked questions  

U.S. Mainland Non-California

California & Hawaii Team Members

Puerto Rico Team Members

New Hire FAQs

Find answers to frequently asked questions below. 

Who is eligible for CLEAR Benefits?

All full-time (working 30+ hours per week*) team members are eligible for CLEAR Benefits.

*Hours worked by part-timers will be reviewed annually in compliance with the Affordable Care Act. Based upon this review, anyone deemed eligible for healthcare benefits will be contacted directly.

Corporate and Salaried team members

All regular, full-time, salaried team members are eligible for all benefits upon hire. The benefits will become effective as follows:

Field Hourly team members outside of California

Part-time team members outside of California are eligible for select benefits, including:

Hourly team members who work in California and Hawaii

All California and Hawaii team members, including part-time team members, are eligible for CLEAR Benefits.

A visual view of our U.S. Benefits Eligibility Chart can be found here 

Who is not eligible for CLEAR Benefits?

Individuals who may not be eligible to participate in CLEAR benefits include contractors, consultants, part-time team members outside of CA, temporary/seasonal employees, agency employees, and interns. You will be informed during the hiring process if you are eligible for CLEAR Benefits. 

What dependents can I cover under CLEAR's Benefits?

Eligible dependents include: 

Supporting documentation:

Supporting documentation will be required to enroll your eligible dependents and must be submitted within 30 days of your hire date or qualifying life event. Acceptable forms of documentation include:

How to submit documentation:

Can I enroll my domestic partner?

Yes, domestic partners are eligible for CLEAR Benefits. A domestic partner is an individual of the same sex or opposite sex with whom you’re in a domestic partnership, civil union or other similar formal relationship that’s not a marriage under state law.

For a domestic partner to be eligible for CLEAR Benefits, you must satisfy one of the two requirements:

If your partner meets the eligibility requirements and you wish to enroll them in CLEAR benefits, please submit supporting documentation to The Benefits Help Desk at CLEARbenefits@onesourcevirtual.com

Supporting documentation required: 

When do benefits begin?

If you are a Field hourly team member, benefits will be effective on your 31st day of employment.

If you are a Corporate hourly or salaried team member, benefits will be effective on your hire date.

All team members have 30 days from their hire date to submit their benefit elections. 

Salaried team members: If you submit your benefit elections after the effective date, they will be retro to the effective date.

How do I change my elections? 

Within your first 30 days, you may change your benefit elections anytime. 

Benefit Enrollment Assistance

Contact the Benefits Help Desk for real-time step-by-step enrollment assistance. 

After enrolling in CLEAR Benefits

Please allow one week for your benefits enrollment to process and for your coverage to become active with our insurance carriers. Once your coverage is active, please refer to the ID Card & Online Access page to create an account with our various insurance carriers to access your digital ID card, conduct a provider search, view claims, and more. 

How do I view my current benefit elections?

I need an employment verification letter

We have partnered with The Work Number® from Equifax, a simple, quick, and more private way to help get your employment and income information to companies when needed. The Work Number® is available 24/7, so you can access what you need when you need it. 

For proof of employment or income, please see below ways of verification:

Website: www.theworknumber.com

Telephone: 800-367-5690 M-F 8:00 am to 8:00 pm (ET)

Email: member@equifax.com 


Additionally, you may contact the People Team: 


Field Team Members: Submit a JIRA ticket here 

Corporate Team Members: people@clearme.com