ID Cards & Online Access

After you enroll in CLEAR benefits or make changes to your benefits, you will sometimes receive an ID card in the mail, but not for all plans. Please review the information below for each insurance carrier to know when to expect your ID card, how to register online, access your digital ID card, download carrier mobile apps, and more!

If you have misplaced your insurance ID card you will need to contact the insurance carrier directly. The Benefits Team cannot replace lost ID cards. Please refer to the carrier directory for contact information.

Pro tip!

Here at CLEAR we truly believe in the digital experience and encourage you to ditch the paper ID card. Download carrier mobile apps to your smart phone so you will always have your ID card with you and don't need to keep up with that silly piece of paper!

Delta Dental

Empower (401K)

How to contact Empower

How to download the mobile app

Express Scripts (Non-California Residents) - Pharmacy

EyeMed - Vision

Kaiser (California & Hawaii Residents Only) - Medical

LegalShield - Voluntary Legal & Identity Theft Protection

Optum – Health Savings Account, Flexible Spending Account and Commuter

Surest Copay Plan -UnitedHealthCare (Non-California Residents) - Medical

UnitedHealthCare (Non-California Residents) - Medical

How to Create an Account

Obtaining an ID card

How to download the mobile app

Delta Dental

How to create an account

- Go to deltadentalins.com
  - If you are on the computer, click on Log In (upper right corner) > Create an account.
  - If you are on your phone, click on the three lines in the upper left corner > Log In > Create an account
- User Type: Enrollee/Adult Dependent
- Fill in the information
  - - Enrollee ID would be your SSN
- Set up your account information

Obtaining an ID card

- DHMO participants: upon your initial enrollment in the DHMO plan, you will receive a letter with your ID card and assigned dentist. This is the only dentist you can see and use your dental benefits. If you wish to change your dentist, you must contact Delta Dental.
- PPO participants: you will not receive an ID card in the mail
  - - When at your dentist’s office, please let them know that you are enrolled in Delta Dental PPO or HMO with CLEAR and provide them with your name, date of birth, and Social Security number.
- You may also provide your dentist with our Group ID numbers to help them locate your benefits in the system:
  - - DHMO Group ID: 78684
    - PPO Group ID: 18247
- Print one from your computer
  - - Go to deltadentalins.com
    - Log in to your online account
    - Click on Print ID Card -> Print
- Pull it up on your smartphone
  - - Download the Delta Dental app (by the Delta Dental Plans Association) from the App Store or Google Play
    - Log in > Select My ID card

How to download the mobile app

- Using your mobile device, click on the App Store or Google Play
- Click Search button and type Delta Dental into the search bar
- Download the free app titled Delta Dental by Delta Dental Plans Association.
- Once the app is downloaded, click on the app icon and a screen will open for you to register/log in

Empower (401K)

How to Create an Account

Go to www.empowermyretirement.com
At the top right corner click the green "Register" button
Click "I do not have a Pin"
Enter the information below:
1. Legal last name
2. Date of Birth
3. Full Social Security Number
4. Zip Code (must match address in Workday)
5. Select method to receive verification code (text, email, or voice call).
6. Enter verification code
7. Create Username and Password

How to contact Empower

Website: www.empowermyretirement.com
Telephone: 877-456-4015
Customer Service Hours: Monday - Friday 8 a.m. - 10 p.m. ET, and Saturdays 9 a.m. - 5:30 p.m. ET

How to download the mobile app

Using your mobile device, click on the App Store or Google Play
Click Search button and type Empower into the search bar
Download the app
Once the app is downloaded, click on the app icon and a screen will open for you to register/log in

Express Scripts (Non-California Residents) - Pharmacy

How to Create an account

Go to https://www.express-scripts.com
Select Register now or download the Express Scripts mobile app for free from your mobile device’s app store and select Register
1. - Complete the information requested
  - Click Register Now and you’re registered

Obtaining your ID card

Upon enrollment in CLEAR’s medical plan, you will receive your ID card in the mail
Print one from your computer
1. - Go to https://www.express-scripts.com/login
  - Log in to your online account
  - Click on Benefits -> Forms & Cards
  - Scroll down to “Print a member ID card”
Pull it up on your smartphone
1. - Download the Express Scripts app from the App Store or Google Play
  - Log in > Go to the More tab > Select Prescription ID Card

How to download the mobile app

Using your mobile device, click on the App Store or Google Play
Click Search button and type Express Scripts into the search bar
Download the app
Once the app is downloaded, click on the app icon and a screen will open for you to register/log in

EyeMed - Vision

How to Create an account

Visit eyemed.com and click on Login --> Member
If you’re a new user, click on Need to Register?
1. - New users will need to create an account using your member ID or the last four digits of your social security number
  - You’ll then receive a registration email in your inbox to confirm your account.
  - After registration, you’ll be able to set up your new account. Enter your email and desired password.
  - Confirm your password and hit Register for instant access
Once your profile is all set up, you can manage your profile at any time from the Manage Profile link at the top right of the page.

Obtaining your ID card

For vision, you will not receive an ID card in the mail.
Log into the Member Web, navigate to View Your Benefits and then Print ID Card
You can also access your ID card on the app

How to download the mobile app

Click on the App Store or Google Play on your phone
Click Search button and type EyeMed Members into the search bar
Download the app
Once the app is downloaded, click on the app icon and a screen will open for you to register

Kaiser (California & Hawaii Residents Only) - Medical

How to Create an Account

Go to kp.org/registernow from a computer (not a mobile device), click on Create my account and follow the sign-on instructions
You’ll need your medical record number/health record number, which you can find on your Kaiser Permanente ID card.
You will receive your ID card via mail shortly after enrolling in CLEAR’s medical plan.

Obtaining an ID card

ID cards will be mailed to your home address shortly after you enroll in CLEAR benefits
Register on kp.org and Sign In
1. - Click on the magnifying glass to do a search
  - Type ID Card in the search field
  - Click Order ID card
  - Select member and click Print ID Card

How to download the mobile app

Using your mobile device, click on the App Store or Google Play
Click Search button and type Kaiser Permanente into the search bar
Download the app
Once the app is downloaded, click on the app icon and a screen will open for you to register/log in
1. - If you have registered on the website, use your kp.org user ID and password to activate the app

LegalShield - Voluntary Legal & Identity Theft Protection

How to Create an Account

Visit shieldbenefits.com, and the site will prompt you to enroll. You will need to create an account even if you have used LegalShield in the past as this is a new site.
Click Enroll now
You should be able to see the legal plan linked to your account. If you do not, please submit a ticket here: benefits team support

Optum – Health Savings Account, Flexible Spending Account and Commuter

How to Create an Account

Access your account at www.connectyourcare.com.
If you elected a health care flexible spending account or health savings account:
1. - You will need to wait until you receive your payment card in the mail to register.
  - Once received, access your account at www.connectyourcare.com.
  - Go to Sign Up -> I'm an employee -> Activate my account
  - Input your SSN, date of birth, and the number of your payment card and submit. Choose a personal username and password on the next screen.
If you elected only a dependent care flexible spending account and/or commuter benefits
1. - You can access your new account today at www.connectyourcare.com.
  - Go to Sign Up -> I'm an employee -> Activate my account. Input your SSN and DOB, check the box for “My account does not have a payment card associated with it” and submit.

How to Enroll In Commuter Benefits

See above instructions to create and access your account at www.connectyourcare.com.
Once your account is created, go to Commuter Benefits on the left-hand side
Ensure your pop-up blocker is disabled if the commuter portal does not open
Choose Place an Order in the left-hand menu and follow the onscreen instructions to complete your order
Orders are due the 10th of each month prior to the benefit month (i.e. orders for the month of March must be placed by February 10)
Additional information on the various transportation products can be found here

How to download the mobile app (spending accounts only, commuter benefits cannot be accessed via the mobile app)

Using your mobile device, click on the App Store or Google Play
Click Search button and type myCYC into the search bar
Download the app
Once the app is downloaded, click on the app icon and a screen will open for you to register/log in

Surest Copay Plan -UnitedHealthCare (Non-California Residents) - Medical

How to Create an Account

Go to benefits.surest.com and click Create Account
Complete each of the 3 Steps to create a Username and Password.
If you have already received your member ID card in the mail, you can use that to register.
If you have not yet received your member ID card in the mail or have misplaced it, select 'Social Security Number'

Obtaining an ID card

ID cards will be mailed to your home address shortly after you enroll in CLEAR benefits
Sign into benefits.surest.com
Click “View & Print Member ID Cards”
View Image of ID Card directly on the website or choose to “Print ID Card”
On the App: Once the app has been downloaded, you can scroll down on the landing page to view your ID card.

How to download the mobile app

Using your mobile device, click on the App Store or Google Play
Click Search button and type Surest into the search bar
Download the app
Once the app is downloaded, click on the app icon and a screen will open for you to register/log in

UnitedHealthCare (Non-California Residents) - Medical

How to Create an Account

Go to myuhc.com and click Register Now
Complete each of the 3 Steps to create a Username and Password.
If you have already received your member ID card in the mail, you can use that to register.
If you have not yet received your member ID card in the mail or have misplaced it, select 'Social Security Number'

Obtaining an ID card

ID cards will be mailed to your home address shortly after you enroll in CLEAR benefits
Sign into myuhc.com
Click “View & Print Member ID Cards”
View Image of ID Card directly on the website or choose to “Print ID Card”
On the App: Once the app has been downloaded, you can scroll down on the landing page to view your ID card.

How to download the mobile app

Using your mobile device, click on the App Store or Google Play
Click Search button and type UnitedHealthCare into the search bar
Download the app
Once the app is downloaded, click on the app icon and a screen will open for you to register/log in

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